Terms and Conditions


We ship inside the UK & Ireland. Other countries only on special request.

Delivery times are not binding. Binding delivery times require our written confirmation. Shipping is made according to the Shipping Conditions valid at the time of your order. For Security, Delivery will only be made to the address attached to the credit card. We do not deliver to alternate addresses unless this has been pre-arranged with a member of our staff. To do this please call 01603 486900 during our opening hours. (monday-friday 8.30am-4.30pm)

Exact shipping cost, where applicable, is not included in your online order but is added after your goods have been collected and weighed and deducted from your payment method.

Minimum carriage charge will be £7.95 which covers up to 15Kg then 20p per additional Kg.

Deliveries must be signed for, failed deliveries may incur charges.

Carriage of Liquids

Unfortunately we cannot accept claims against damaged liquid products unless you have asked for your goods to be sent on a pallet delivery. This is due to the fragile nature of the liquids and the majority of couriers not offering compensation on damages to them. Therefore if you would like pallet delivery of liquids please view our pallet rates guide for the price of a pallet delivery to your postcode and if acceptable add to the notes during checkout 'Pallet Delivery'. If you have not asked for a pallet delivery and your goods are damaged in transit we regret that you will not be able to claim against these damages.

Conclusion of contract and prices

By clicking the "confirm order" button in the checkout area of the online shop you submit your binding offer to conclude a contract of sale of the products in your shopping cart. Following the submission of your order you will receive a confirmation by email to confirm the receipt of your order. This e-mail is not an acceptance of the contract. The contract is concluded by delivering the articles. All our offers are not-binding. All prices are net prices, value added tax and carriage costs are added in final invoicing.

Right to return goods

You have the right to return ordered goods within 14 days after receipt. If you return the goods within the 14-day term, this will be considered as admissible revocation of the purchase contract. To meet the 14-day term it is sufficient to return the goods in time with a return form (which can be obtained by contacting R P Colman & Co Ltd) to: Colman House, Avian Way, Salhouse Road, Norwich, Norfolk, NR7 9AJ. It is not necessary to give any reason for the return. Payments already made will be reimbursed to you after receipt of the returned goods. Goods manufactured to your specifications and clearly tailored for individual needs are excluded from the right of return. In case goods are culpably destroyed, damaged or depreciated in value through use by you or a person attributed to you, you will be required to make a compensation for the goods value or for its depreciation in value. We will not accept returned goods without a valid returns form and number which will need to be obtained from us prior to any return. We do not re-imburse carriage costs for goods being returned to us unless prior arrangement is made. All goods being returned may be subject to a admin and restocking charge of 20% or £5.00 (whichever is greater) of value of goods returned.

Warranty and Liability

The warranty is subject to the legal regulations of the UK. If the object of sale has a defect, we can remedy the defect or replace the object. In the event that the remedial measures or the replacement delivery fail, you shall be entitled to rescind the contract or to demand a price reduction.

Reservation of title

Any goods delivered or collected shall remain our property until they have been paid for in full.

  1. Notwithstanding delivery, title to and ownership of the Products shall not pass to Buyer until Payment. Payment is when:
    1. Seller has received in full (in cleared funds) all sums due to it in respect of the Products;
    2. Seller has received in full (in cleared funds) all other sums which are or which become due to
    3. Seller from Buyer on any account; and
    4. Seller and Seller’s Affiliates have received in full (in cleared funds) all other sums which are or which become due to Seller and Seller’s Affiliates from Buyer and Buyer’s Affiliates on any account.
  2. Until Payment, Buyer shall:
    1. hold the Products on a fiduciary basis as Seller's bailee;
    2. hold the Products in good, saleable condition;
    3. keep the Products fully insured with a reputable insurance company for the full price against all risks of loss or damage from the time when risk passes to Buyer until property passes. On request, Buyer shall produce the policy of insurance to Seller. If the Products are lost, damaged or destroyed, Buyer shall hold the proceeds of insurance for and to the order of Seller pending Payment;
    4. keep an up-to-date list of the location of Seller’s property and present this to Seller upon request; and
    5. store the Products separately from other goods or in any way so that they remain readily identifiable as Seller’s property.
  3. Buyer may resell the Products before Payment solely on the following conditions:
    1. any sale shall be effected in the ordinary course of Buyer's business at full market value;
    2. any sale shall be a sale of Seller's property on Buyer's own behalf and Buyer shall deal as principal when making the sale;
    3. Buyer shall keep the proceeds of sale separate from any money or property of Buyer or third parties; and
    4. Buyer shall still be responsible for paying to the full value of the Payment.
  4. Seller may at any time until title passes under this Clause 4 without notice recover possession of the Products which are the property of Seller. Seller may also require Buyer at Buyer’s cost, within three days of Seller’s request, to deliver up to Seller or make available to Seller for collection from a single accessible collection point as Seller requires all Products which are the property of Seller. Buyer hereby grants to Seller for Seller and its agents, staff, officers, employees and contractors an irrevocable licence to enter for the purpose of recovering possession of the Products any premises then occupied by or in the ownership or possession of Buyer or Buyer’s customer. Buyer shall indemnify Seller against all claims, losses, damages, liabilities, costs and expenses so arising in exercising its rights under this Clause.
  5. Seller may recover payment for the Products notwithstanding that ownership of any Products has not passed from Seller.
  6. On termination of this Contract, howsoever arising, Seller's rights contained in this Clause 4 shall remain in effect.


R P Colman & Co Ltd make no representations about the suitability of the content, material or information contained in the pages, documents, downloads and graphics published on the web sites ("Content") for any purpose. All Content is provided on an "as is" basis without warranty of any kind. MX Wholesale hereby disclaims all warranties and conditions with regard to the Content, including all implied warranties and conditions of satisfactory quality, fitness for a particular purpose, title and non-infringement.

While we attempt to ensure that the Content is accurate, we cannot guarantee that it will always be fault-free. The Content could include technical inaccuracies, typographical or photographic errors (all images are used for display purposes only). We endeavour to correct errors and omissions as quickly as practicable. We do not accept liability for any such errors and omissions.

Changes are regularly made to the Content. R P Colman & Co Ltd may make improvements and/or changes to the Services and/or the Content at any time without notice.

Other than in accordance with these terms and conditions or with the prior written consent of mx wholesale, you may not modify, copy, distribute, transmit, reverse engineer, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any Content.


We will sometimes have to pass on charges that are charged to, or cost us an expense due to your order. This is a rarity but may include.

Bank/Card Processing charges
Returned/Declined/Refused Cheques £15.00
Chargebacks (card transactions) £15.00
Carriage Charges:
No-one to recieve parcels returned £15.00
Order cancelled after dispatch parcels returned £15.00
Pallet Re-Delivery (no one to receive or refused) up to £75.00 depending on location
Pallet Delivery Returned up to £75.00 depending on location
Restocking Warehouse Charges
Restocking (order cancelled after collection) £10.00 or 20% (whichever is greater)
Restocking (returned parcels) £10.00 or 20% (whichever is greater)


Please see our separate "Privacy Statement"

Minimum amount for your orders

As a wholesale supplier we have a minimum order, unless otherwise arranged with a member of staff a low value surcharge will be added to orders falling below this value.

Minimum order £120.00 (before carriage and VAT) a 20% or £3.00 surcharge (whichever is greater) will automatically be added on orders under £120.00.

Final clauses

In the event that one or several of these terms of business are invalid wholly or in part, this shall not affect the validity of the remaining provisions. Invalid terms are replaced by the regulations provided by law. By placing an order you declare to agree with our trading conditions. Deviating conditions require our written agreement.